I seem to suffer the same problem with every restaurant that requires you to physically wait in line. By the time you stand on the sidewalk for what seems like hours, too frequently in blazing heat (because who would do this in summer?), you are hungry, thirsty, inevitably need to use the restroom, and at this point will eat almost anything. It’s adding insult to injury when the restroom is out of order by the time you finally make it inside. The sandwich was certainly enormous with great crunch. But my chicken seemed to be tough and I had a very difficult time taking a bite without pulling the whole sandwich apart (I will note my companions did not have the same problem). As other reviewers have said the fries were abysmal which I just don’t understand. They don’t need to be the best, but there is no excuse for fries this bad. While others have surprisingly loved the salad, all I can say was that it was better than the fries. I will give it another shot on a weekday when hopefully the line will be shorter.